Shipping policy

Delivery Area

Latch & Pane delivers to:

England
Wales
Mainland Scotland, including mainland Scottish Highland addresses

We do not deliver to:

Northern Ireland
The Isle of Man
The Channel Islands
Scottish offshore islands
PO Boxes
Addresses outside the United Kingdom

Please enter a complete and accurate delivery address when placing your order.

Shipping Cost

Standard tracked delivery is free for all orders within our delivery area.

There is no minimum order value for free standard delivery.

Order Cut-Off Time

Order cut-off time: 5:00 pm UK time, Monday to Friday.

Orders placed after 5:00 pm, at weekends or on UK bank holidays enter processing on the next business day.

Order Processing Time

Orders are prepared for dispatch within 1–2 business days.

Business days are Monday to Friday, excluding UK bank holidays.

Transit Time

After dispatch, delivery takes 3–5 business days.

Estimated Total Delivery Time

The estimated total time from placing an order to delivery is 4–7 business days.

The delivery estimate consists of:

Processing time: 1–2 business days
Transit time: 3–5 business days

Carriers

Orders are delivered by Royal Mail or DPD.

The carrier is selected according to the parcel size and delivery address.

Order Tracking

Tracking information is provided by email after the order has been dispatched.

Please allow time for the carrier’s tracking system to register the parcel after the dispatch email has been sent.

Changing a Delivery Address

If you need to change your delivery address, please contact us before the order is dispatched.

We cannot change the delivery address after the parcel has been handed to the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for checking their delivery information before completing an order.

If a parcel is returned to us because the delivery address was incorrect, incomplete or unavailable, we will contact the customer to confirm the correct address before arranging redelivery.

Missing or Undelivered Parcels

If the tracking information shows an unexpected delay or you have not received your parcel within the stated delivery period, please email support@latchandpane.shop.

We will contact the carrier, investigate the delivery and provide an appropriate resolution.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible. Information about damaged, incorrect or incomplete orders is available in our Returns and Refund Policy.

Contact Us

For delivery questions, please email support@latchandpane.shop or use our Contact Form.

Customer service hours: Monday to Friday, 9:00 am to 5:00 pm UK time

Response time: Within 2 business days