Customer Support
If you have a question about a product, order, delivery, return or refund, please use the contact form below or email our Customer Support Team.
Email: support@latchandpane.shop
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm UK time
Response time: Within 2 business days
Returns and Refunds
Please contact us and receive approval before returning a product.
After a return request is approved, we will provide the return instructions and prepaid return label. Please do not send a product to our registered office before receiving approval.
Complete return, exchange and refund information is available in our Returns and Refund Policy.
Delivery Enquiries
Information about delivery locations, processing times, transit times and tracking is available in our Shipping Policy.
Complaints
You can submit a complaint through the contact form below or email support@latchandpane.shop.
We will acknowledge or respond to the complaint within 2 business days.
Company Information
Trading name: Latch & Pane
Legal company name: ASHGLASS LIMITED
Company number: 06494914
Registered in: England and Wales
Registered office: 55 Meadow Vale, Outwood, Wakefield, England, WF1 3TD
VAT number: GB 227 9027 02
The registered office is not presented as a walk-in retail location. Returns are accepted only after approval and according to the return instructions provided by Customer Support.