Products
What products does Latch & Pane sell?
Latch & Pane sells practical products for window care, door sealing, fitting work and household maintenance.
Our product range includes:
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Glass squeegees and microfibre cleaning cloths;
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Window track brushes and window film application tools;
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EPDM draught seals and foam sealing tape;
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Brush pile weather strips and under-door draught excluders;
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Door wedges and door handle wall protectors;
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Cabinet handle drilling templates; and
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Felt furniture pads.
Where can I find product dimensions and materials?
The dimensions, materials, colours, pack quantities, construction details and intended use are stated on the relevant product page.
Please check these details before ordering, particularly where a product needs to fit a specific door, window, cabinet or surface.
Delivery
Where do you deliver?
We deliver to England, Wales and mainland Scotland, including mainland Scottish Highland addresses.
We do not deliver to Northern Ireland, the Isle of Man, the Channel Islands, Scottish offshore islands, PO Boxes or international addresses.
How much does delivery cost?
Standard tracked delivery is free for every order within our delivery area. There is no minimum order value.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 3–5 business days after dispatch.
The estimated total delivery time is 4–7 business days.
What is the order cut-off time?
The order cut-off time is 5:00 pm UK time, Monday to Friday.
Orders placed after the cut-off time, at weekends or on UK bank holidays enter processing on the next business day.
Which carriers do you use?
Orders are delivered by Royal Mail or DPD.
Will I receive tracking information?
Yes. Tracking information is sent by email after the order has been dispatched.
Complete delivery information is available in our Shipping Policy.
Orders
Can I change my delivery address?
You can request a delivery-address change before the order is dispatched.
Please contact support@latchandpane.shop as soon as possible. An address cannot be changed after the parcel has been handed to the carrier.
Can I cancel an order?
You can request cancellation before the order is dispatched.
If the order has already been dispatched, it can be returned after delivery according to our Returns and Refund Policy.
Returns and Exchanges
How long do I have to request a return?
You can request a return within 30 calendar days of delivery.
Please contact us and receive approval before sending a product back.
Do I pay for return shipping?
No. Latch & Pane provides a prepaid return label and pays the return shipping cost for approved returns.
What condition should a returned product be in?
The product should be new or handled only as reasonably necessary to inspect it.
Please include the accessories and supplied components and use the original packaging where reasonably possible.
Do you accept exchanges?
Yes. Approved exchanges can be arranged for the same product or another product currently in stock.
Exchange options are confirmed by Customer Support before the exchange is approved. Latch & Pane pays the shipping costs for approved exchanges.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
Refunds
How long does a refund take?
After the returned product has been delivered to us and inspected, the refund will be returned to the original payment method within 5 business days.
Full information is available in our Returns and Refund Policy.
Damaged, Incorrect or Incomplete Orders
What should I do if my order arrives damaged, incorrect or incomplete?
Please contact us as soon as possible and provide the order number and a description of the issue.
Photographs can help us understand the problem, but the absence of photographs will not be the sole reason for refusing a customer’s statutory rights.
For an eligible claim, we will provide an appropriate replacement, repair or refund and pay the applicable return shipping cost.
Payments
Which payment methods do you accept?
The payment methods currently available are displayed at checkout.
Are prices shown in pounds sterling?
Yes. Store prices are displayed in pounds sterling (GBP) and include applicable UK VAT.
Further information is available in our Payment Policy.
Customer Support
How can I contact Latch & Pane?
You can email support@latchandpane.shop or use our Contact Form.
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm UK time
Response time: Within 2 business days